Return & Refund
Should you wish to cancel your order, you must email us immediately. Majority of orders are processed within 1-2 days from the order date. Shipped orders cannot be cancelled.
The customer is also entitled for refund/return, in the following cases
- Wrong product received by the customer
- Products have some defects (point no 7 will be applied on it)
- Product damaged in shipping (you can get an exchange free of cost or if you want a refund on this contact us on our given email)
- Product tampers
- Please Note: Change of mind is not applicable.
- You will be responsible for paying the shipping back to us.
- If order cancelled by the customer due to any reason customer have to bear the transaction fee of 5%.
Exchange policy: We are committed to your 100% satisfaction.
We only replace items if they are defective or damaged. Please contact us with your Order ID and the tracking number of your order.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you and no refunds / exchange will be issued. The bottom line is we don’t accept goods that are used and even worn.
We do not cover the shipping cost of exchanges, customers will be responsible for the return postage and for the shipping and handling cost of the exchanged items back to you.
Return Policy:Â 7 Day Money Back Guarantee
In order to qualify for a refund or replacement exchange, we ask our customers to contact us first, and then send the item back to us within 7days of receipt.
Before enjoying easy exchange & return policy, you must contact us for return shipping address before sending the item back. The item/s you would like to return must be in their original condition i.e. not worn, altered or washed, with all tags attached and all accessories must also be returned together with the item. All the returned goods should be sent to the shipping address we email you.
We do not cover the shipping cost of returns or exchanges, customers are responsible for the shipping and handling costs.
Refund Policy:Â
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund. Rest assured, we guarantee 100% satisfaction or your money back. Requests require authorization and must be received within 3 days after your delivery for consideration and to ensure product quality preservation. Accessories, clearance sales, clothes & shoes are final sale. Fees paid by us to ship your items are non-refundable. Return Procedure as follows:
Please contact our customer support by email through contact us form, by Whatsapp chat and Facebook Messenger during our office hours. Our agents are available from 24/7 to answer your queries. A member of our support team will give you further instructions on how to proceed, based on your specific needs.
There is no return handling fee or whatsoever. Full refunds will be issued when we receive the item. However, customers are responsible for the return shipping cost. Please ensure all items (including all parts, accessories) are returned together with the invoice or order ID number for us to process your refund faster.
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Email us at hello.luxetas@gmail.com for an immediate response within 48-72 business hours.